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Our Process

A tailormade care service to suit your needs

If you decide that you would like Care Matters to support you in your home the first thing you need to do is get in touch. We can provide many services, so please call us on 01325 482075 to see what we are able to do to keep you or your loved ones as independent as possible within your own homes.

If you think you may need help with paying for the service, you should contact your Social Services Department, you will find their contact details on our “Funding” page. They will discuss your requirements with you and inform you of the assistance that may be available.


Once you or someone on your behalf has made contact with us, one of our senior staff will visit and talk to you and a representative of your choice about the type of support you require, and from this we will complete your Individual Care Plan. 

This Care Plan will be left in your own home, detailing the care you requested, the times of the visits, and the names of the Care Workers who will be attending, and our contact details etc.

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Care Quality Commission Report

Inspection report - July 2016

Overall Rating - GOOD